peter mwandoe

Handled multilingual client inquiries, ensuring efficient resolution and support. Managed customer cases using CRM tools and maintained high satisfaction scores. Collaborated with internal teams to enhance service delivery and client retention.

Annotated Swahili text and audio datasets to support machine learning and AI models. Translated and transcribed content while maintaining linguistic accuracy and cultural relevance. Performed quality checks on annotated data to ensure consistency with project guidelines.

Executed high-volume data input with a focus on accuracy and privacy compliance. Organized and categorized datasets for analytics and training models. Supported data labeling tasks involving Swahili language elements.

Delivered professional support via phone, email, and chat in both English and Swahili. Resolved customer issues and complaints, contributing to improved service standards. Documented customer feedback to inform product and service improvements.

Completed a certification program focused on Search Engine Optimization principles and practices.

Undertook a course covering the essential skills and knowledge required for virtual assistant roles.

Obtained a certificate demonstrating proficiency in various computer software packages.

Completed secondary education and obtained the Kenya Certificate of Secondary Education.

Completed primary education and obtained the Kenya Certificate of Primary Education.