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Natalie Otieno

@natalieotieno

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Detail-oriented AI data annotator, translator, and customer support specialist.

Kenya

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What I'm looking for

I seek remote roles where I can apply high-accuracy annotation and linguistic skills to improve AI models, collaborate in fast-paced teams, and grow in QA and localization responsibilities.

I am a detail-oriented AI data annotator and linguistic specialist with proven experience in high-accuracy annotation, transcription, translation (English–Swahili), and customer support for global AI training projects. I consistently meet strict quality benchmarks, contributing to model training through data labeling, QA review, and linguistic validation across platforms such as Appen, TELUS, and Reliable AI.

I bring strong communication, adaptability, and a track record of delivering 95%+ accuracy in technical and client-facing roles. My background includes large-scale localization and transcription work, experience with SDL Trados and Smartcat, and certifications in AI and data-entry fundamentals, making me effective in remote, fast-paced teams focused on model performance and service quality.

Experience

Work history, roles, and key accomplishments

AI Rater (Transcription)

TELUS International AI

Jan 2021 - Jan 2025 (4 years)

Transcribed and evaluated audio/text data for speech recognition and NLP training, delivering high-accuracy transcriptions and consistent AI output ratings under strict quality benchmarks.

Transcription Quality Assurance Audio Processing Linguistic Analysis

Customer Service Rep

A.A.O Advocates

Jan 2020 - Dec 2021 (1 year 11 months)

Handled customer inquiries via email and chat, resolved issues efficiently with empathetic communication, and maintained high customer satisfaction while supporting remote team goals.

Customer Support CRM Multitasking Client Communication

AI Data Annotator

Reliable AI

Jan 2025 - Present (1 year 1 month)

Performed high-precision data annotation and QA to support AI model development, identifying and correcting labeling errors to improve dataset reliability and model performance.

Data Labeling & QA Annotations Object Detection 3D Annotation

Translator (English–Swahili)

Appen

Jan 2021 - Present (5 years 1 month)

Translated and localized 1,000+ text segments and audio files between English and Swahili, proofreading for fluency and achieving 98%+ accuracy in validation projects.

Translation Localization Proofreading Cultural Adaptation SDL Trados Smartcat