Open to opportunities

Pearl Thupane

@pearlthupane

Message

I am a customer-focused sales and admin professional with 6+ years' experience.

South Africa

Message

What I'm looking for

I seek a people-focused role in a growth-oriented company where I can use sales, customer service, and data skills to improve client outcomes, lead teams, and drive operational excellence.

I am a customer-focused professional with over six years’ experience across sales, customer service, administration, and medical data capture; I led a sales team to a 25% monthly sales increase and consistently converted over 70% of leads while meeting KPIs in inbound and outbound campaigns. I have captured sensitive patient data with 100% accuracy and produced data-driven reports that informed operational decisions.

I excel with CRM and Microsoft Office tools, strong communication, conflict resolution, and a proactive problem-solving approach that improves client satisfaction and operational efficiency. I seek to bring my leadership, attention to detail, and service-oriented mindset to a growth-focused organization where I can contribute measurable results.

Experience

Work history, roles, and key accomplishments

Current

Inbound Sales Agent

Current

Telesure Investment Holdings

Feb 2024 - Present (1 year 7 months)

Drives inbound sales for the Australian campaign, converting customer inquiries into car and home insurance while consistently meeting KPIs for first-call resolution and quality metrics.

Inbound Sales Objection Handling Policy Sales CRM Cross Functional Collaboration KPIs

Customer Support Agent

MSA Outsourcing

Mar 2023 - Dec 2023 (9 months)

Provided front-line support to U.S. medical clients, capturing and verifying sensitive patient data with 100% accuracy while maintaining HIPAA-compliant confidentiality and producing reports to improve workflows.

Customer Support Medical Data Entry HIPAA Data Verification Reporting CRM Quality Assurance

Sales Consultant

PLP Next Engage

Jul 2018 - Dec 2022 (4 years 5 months)

Led outbound sales and a team of 6, converting over 70% of leads and driving a 25% increase in monthly sales through coaching, pipeline development, and data-driven strategy.

Outbound Sales Team Leadership Lead Conversion Coaching Sales Reporting Pipeline Management CRM Sales Analysis

Receptionist

Virgin Active

Aug 2017 - Apr 2018 (8 months)

Managed reception for 150+ members daily, coordinated class and trainer scheduling via CRM, processed payments with 100% accuracy, and resolved member queries to support retention.

Scheduling CRM Customer Service Conflict Resolution

Receptionist

Dr. Roz Rabie

Jun 2016 - Aug 2017 (1 year 2 months)

Served as first point of contact, managed appointment scheduling and the doctor's diary, maintained confidential medical records, and streamlined administrative systems to improve patient flow.

Scheduling Medical Records Confidentiality Administrative Support Communication

Outbound Sales Agent

Market SA

Apr 2014 - Jul 2014 (3 months)

Executed cold-calling campaigns for ABSA credit cards, consistently exceeding daily outreach quotas and securing conversions through tailored pitches and persistent follow-up.