Looking for a job

Patience Ngoga

@paysh

Hello! I specialise in creating smooth workflows and providing dependable, client-focused support across projects and teams.

United Kingdom

Message

What I'm looking for

I’m looking for a role that combines administrative, operational, and client support with project and workflow coordination, within teams that value clear processes, efficiency, and remote-friendly flexibility.

I’m an admin and customer service professional who thrives on streamlining workflows, solving problems, and ensuring every client interaction is handled efficiently and thoughtfully. I excel at keeping processes organised, managing multiple priorities, and supporting teams and clients to achieve results. Proactive and adaptable, I focus on delivering clear, reliable communication while resolving enquiries, coordinating projects, and improving systems. My goal is to make operations run smoothly, enhance client satisfaction, and create a positive, seamless experience for everyone involved.

I enjoy creating systems and processes that make teams more productive, while also ensuring clients and stakeholders feel supported and confident. I am adaptable, proactive, and thrive in environments where I can solve problems, improve processes, and build trust through clear, professional communication.

Experience

Work history, roles, and key accomplishments

Communications Account Manager

Virgin EMI

Jan 2024 - Jun 2025 (1 year 5 months)

● Acted as primary client contact, managing relationships, setting expectations, and ensuring campaigns were delivered on time, within scope, and to a high standard.
● Produced branded promotional blogs and marketing materials using Canva.
● Oversaw client accounts from concept through to completion.
● Managed content calendars, drafted captions, and published posts.

Social Media Strategy Canva Notion Slack CRM Systems Google Workspace Trello

Virtual Assistant

Virgin EMI

Feb 2024 - Sep 2024 (7 months)

● Scheduled and published LinkedIn content, tracked engagement with native analytics, and handled comments and enquiries to increase audience interaction.
● Managed content timelines and coordinated tasks using Notion, Trello,, keeping projects on track & ensuring clear communication across teams.
● Provided virtual administrative support, including proactive calendar management across time zones

Social Media Strategy Canva Notion Slack CRM Systems Google Workspace

Social Media Assistant

Virgin EMI

Jan 2021 - Dec 2023 (2 years 11 months)

● Drafted captions and hashtags aligned with brand tone and campaigns.
● Monitored comments, messages, & mentions, responding promptly to support a positive
audience experience.
● Suggested content and process improvements based on insights and trends.
● Stayed updated on social media trends and platform updates.

Social Media Strategy Trello Canva

Executive Assistant

Virgin EMI

Apr 2020 - Sep 2020 (5 months)

● Managed emails, calls, and correspondence, ensuring smooth workflow and positive stakeholder experiences for the CEO and teams.
● Streamlined administrative processes using Microsoft Office, Google Workspace, and project management tools.
● Maintained confidential information with discretion, safeguarding sensitive communications.

Project Management Google Workspace Google Suite Calendar Management Slack Password Manager

Administrative Officer

Universal Music

May 2014 - Jan 2017 (2 years 8 months)

● Scheduled and coordinated production meetings, ensuring alignment across teams on release schedules.
● Entered and maintained data for product releases, including album credits and digital metadata.
● Liaised with departments including A&R, marketing, legal, and distribution to ensure accurate data.

Google Workspace Google Suite Google Calendar

Front of House Receptionist

Morson group

Nov 2012 - Mar 2014 (1 year 4 months)

● Managed reception operations, welcoming clients and visitors while addressing enquiries and resolving complaints professionally to ensure positive experiences.
● Coordinated check-ins, meeting rooms, and multi-timezone appointments efficiently.
● Maintained security protocols, visitor logs, and health and safety compliance.

Google Workspace Calendar Management