payal ohri

Led enterprise digital strategy and go-to-market technology frameworks for 10+ global startups, aligning product capabilities with long-term commercial objectives. Secured INR 4 Crore in capital funding for NapTapGo by developing a robust business-technology proposition, commercial narrative, and scalable product-led growth strategy.

Spearheaded the enterprise commercialization of artificial intelligence products for an Adani-IHC joint venture, translating advanced AI and machine learning capabilities into high-ROI enterprise solutions. Led cross-functional delivery across technology, data science, and commercial teams within a scalable Agile matrix, ensuring the secure and rapid deployment of predictive AI models.

Directed the enterprise digital transformation strategy across Adani Digital Labs, orchestrating technology deployments to optimize engagement across diverse demographic cohorts. Deployed machine learning-powered recommendation engines and predictive segmentation models, directly linking technology infrastructure investments to quantifiable P&L outcomes.

Governed digital transformation and technology integration, managing 65+ digital specialists and 200+ enterprise stakeholders across Product, Technology, Analytics, and Clinical Operations. Deployed a scalable, HIPAA-compliant omnichannel technology ecosystem utilizing Salesforce CRM and Drupal 8, enabling personalized digital self-service at an enterprise scale.

Led the digital transformation of healthcare operations across India and the Middle East, leveraging technology to scale preventive health and wellness service lines. Spearheaded the architectural design and deployment of a customized MS Dynamics CRM ecosystem, automating loyalty programs and contributing to a 20% increase in active customer retention.

Directed enterprise-scale e-commerce operations, optimizing digital platforms for grocery and payment sectors to accelerate product-led growth. Executed a massive international deployment of SugarCRM across India and Malaysia, standardizing contact center operations and sales force automation for 1,500+ concurrent users.

Managed loyalty and customer lifecycle management initiatives at Indian Roots, a venture of NDTV.

Led loyalty programs and customer engagement strategies at Fashion and You.

Managed engagement and partnerships at Loyalty M.I.N.E.

Managed loyalty programs and related initiatives at NetCarrots Loyalty Works.

Provided business consulting services at Deloitte Consulting.

Completed the Leadership Readiness Programme at the Indian School of Business in 2024.

Earned a Bachelor of Arts (Honours) in English from the University of Delhi.

Completed the Executive Programme in Growth Strategies for Business Leaders at IIM Calcutta.