IT Manager or Director of IT role in a regulated, multi-site business. I have 26 years in IT. I built Leviat's North American IT department across 10 sites and oversaw about 25 MSP technicians at Albertelli Law. I want ownership of service delivery, vendors, and security. Remote or hybrid preferred.
PS
Looking for a job
Paul Seaton
@paulseaton
IT Manager at Albertelli Law who built a Copilot Studio helpdesk assistant that cut routine tickets by 15–20%.
United StatesWhat I'm looking for
At Albertelli Law, I built an AI-powered helpdesk assistant with Microsoft Copilot Studio that cut routine ticket volume by roughly 15–20%. I also administered the firm's endpoint fleet in Microsoft Intune and built an SLA performance dashboard for the service desk.
At Leviat US, I built the IT department from scratch across 10 U.S. sites and 1,000+ employees, and led a VoIP migration from Cisco to Dialpad. I also standardized onboarding and offboarding procedures across the multi-location environment.
At TradeWinds Island Resort, I rebuilt business continuity infrastructure on Veeam and Azure, cutting recovery time objective by roughly 40%. I also ran quarterly disaster recovery testing and built PowerShell automation that reclaimed 10+ hours per week of manual administrative work.
Experience
Work history, roles, and key accomplishments
AL
IT Manager
Albertelli Law
Jul 2024 - Jun 2026 (1 year 11 months)
Led IT operations for a law firm, building an AI-powered helpdesk assistant with Microsoft Copilot Studio that cut routine ticket volume by 15-20%. Managed endpoint fleet in Microsoft Intune, oversaw MSP technicians, and renegotiated software licensing to cut costs by 65%.
ML
IT Manager
My Doctors Live
Jun 2023 - Jan 2024 (7 months)
Ran IT operations across a 3-location, HIPAA-regulated healthcare environment. Implemented a new ticketing system and managed vendor negotiations for the practice.
LU
IT Manager, North America
Leviat US
Jun 2021 - Mar 2023 (1 year 9 months)
Built the IT department from scratch across 10 U.S. sites and 1,000+ employees, transitioning support from a sister-company model to an in-house function. Led VoIP migration from Cisco to Dialpad and standardized onboarding/offboarding procedures.
SE
Independent IT Contractor
Self-Employed
Sep 2020 - Jun 2021 (9 months)
Provided Windows Server, Microsoft 365, remote access, and endpoint deployment support to small-business clients during a period of contract work.
TR
IT Manager
TradeWinds Island Resort
Oct 2017 - Sep 2020 (2 years 11 months)
Rebuilt business continuity infrastructure on Veeam and Azure, cutting recovery time objective by roughly 40%. Ran quarterly disaster recovery testing and built PowerShell automation that reclaimed 10+ hours per week of manual work.
ME
Business Systems Analyst
Millstone Nuclear Power Plant (Dominion Energy)
Jan 1998 - Dec 2005 (7 years 11 months)
Led a PC refresh project as team lead over hired contractors, including coaching and standards enforcement in a regulated nuclear-facility environment.
Education
Degrees, certifications, and relevant coursework
CompTIA
CompTIA A+, Information Technology
Earned the CompTIA A+ certification, validating foundational IT skills.
EU
Eastern Connecticut University
Bachelors, Computer Science
1990 - 1996
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
110k+ USD
Social media
Job categories
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