Paulo Avalos
@pauloavalos
I resolve complex bilingual customer issues, retain clients, and exceed inbound sales targets.
MexicoWhat I'm looking for
At Capital One, I provide bilingual support for credit card account management, resolving billing inquiries, fraud concerns, and disputes while maintaining 95% First-Contact Resolution.
I've been recognized as a Top Performer for three consecutive months in high-volume environments serving about 80 customers daily. At Solar Inc., I generated renewable-energy business opportunities, delivered bilingual presentations, and exceeded sales targets by 256%.
As a Subject Matter Expert and Trainer, I mentor 25–50 agents, build onboarding materials, and provide coaching that improved onboarding efficiency by 55%. I bring calm problem-solving, direct leadership, and fluent English and Spanish communication to every customer and team interaction.
Experience
Work history, roles, and key accomplishments
Delivered bilingual customer support in English and Spanish, specializing in credit card account management, resolving billing inquiries, fraud concerns, and disputes. Maintained 95% First-Contact Resolution and recognized as Top Performer for three consecutive months.
Education
Degrees, certifications, and relevant coursework
Monterosalles International Online School
High School Diploma, General Studies
Completed high school education with a focus on general studies.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
Skills
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