Open to opportunities

Paul Mras

@paulmras

Message

Experienced network and systems administrator focused on reliable infrastructure and cost savings.

United States

Message

What I'm looking for

I seek a hands-on IT role where I can manage network/telecom infrastructure, lead technical teams, drive cost-saving vendor strategies, and ensure reliable operations.

I am an experienced network and computer systems administrator with a strong record of managing PBX, LAN/WAN/WLAN, EDI, BES, and help desk operations. I have overseen daily technical operations, administered networks, and performed backups and disaster recovery to keep mission-critical systems running.

I have driven substantial cost savings through vendor renegotiation and service optimization — notably reducing long-distance costs and securing additional bandwidth and PBX upgrades that improved capacity and features. I also trained and managed technical staff, improving help desk response times and operational efficiency.

I bring hands-on experience across telecom administration, remote office solutions (VPN, laptops, handhelds), and technical support from both enterprise and service-provider environments. I am results-oriented, pragmatic, and focused on delivering dependable infrastructure and measurable business value.

Experience

Work history, roles, and key accomplishments

Technical Services Supervisor

Port Townsend Paper Corporation

Sep 2007 - Sep 2009 (2 years)

Led ITS daily operations including PBX, LAN/WAN/WLAN, EDI, BES and Help Desk support; trained 2 direct reports and improved help desk response times while maintaining mission-critical systems and spare parts inventory.

LANs & WANs EDI Help Desk Systems Administration Disaster Recovery Inventory Management Vendor Management

Telecom Administrator

Port Townsend Paper Corporation

Jun 2001 - Aug 2007 (6 years 2 months)

Negotiated voice and data contracts and infrastructure upgrades that reduced AT&T long-distance costs by $250K annually and tripled data center bandwidth via additional T1s and PBX upgrades.

T1 Circuits Vendor Management VPN Mobile Device Management

Help Desk Administrator

Port Townsend Paper Corporation

Apr 2000 - May 2001 (1 year 1 month)

Supervised a team implementing an EDI and VBA interface for shipping/warehouse systems enabling access to new markets; diagnosed and repaired hardware and software issues.

EDI VBA Troubleshooting Team Leadership Process Improvement

Support Technician

Sunset Net

Jun 1996 - Feb 1998 (1 year 8 months)

Provided telephone, email, and walk-in technical support and PC repair for dial-up and hosted web customers, resolving connectivity and hosting issues.

Customer Support Troubleshooting Email Support Technical Documentation

Library Technical Support Staff

Butte Community College

May 1995 - Jun 1996 (1 year 1 month)

Installed public Windows workstations and maintained a Sun-hosted catalog database; provided backups, troubleshooting and technical support for public and staff workstations.

Sun Server Support Backup Troubleshooting User Training