Paulina Rueda

Managed and followed up on potential and existing clients using the CRM platform Clientify, providing customer service and commercial support through calls, messages, and emails. Tracked sales opportunities, client retention, and after-sales follow-up for B2B and B2C.

Managed customer reservations through email and broker channels, registering and updating information in the CRM. Responded to customer inquiries via social media and digital channels, managed social media interactions, monitored Google Reviews, and provided daily administrative support.

Conducted furniture surveys for the American School of Quito using BIM methodologies and coding systems. Supervised construction work, designed custom furniture in Revit, produced 3D models and renders, and supported visual and technical presentations.

Managed leads by tracking incoming calls, validating prospects, and registering them in HubSpot and Yelp. Coordinated client appointments and follow-ups, monitored Google reviews, and prepared weekly reports on lead conversion and work orders.

Delivered personalized customer service and ensured a positive shopping experience. Handled cash operations, inventory control, maintained product quality and store visual standards, and managed customer database and loyalty strategies.

Prepared architectural and construction drawings for remodeling projects, designed custom furniture and emergency plans. Managed client relations, budgets, contracts, and project deliveries, and directed sales and operations.

Grade: 4.5

Activities and societies: Student

Pursuing an Architect degree at the University of San Francisco of Quito.

Completed a Bachelor of Science at ISM International Academy.