Paul Gracy
@paulgracy
Customer Support Assistant focused on fast, empathetic resolutions and high customer satisfaction.
NigeriaWhat I'm looking for
I’m a dedicated Customer Support Assistant committed to providing excellent customer service. I resolve customer inquiries efficiently through email, chat, and phone, and I work to maintain high customer satisfaction.
In my roles, I handle complaints and account-related issues, update customer records, and escalate complex cases when needed. I also process customer requests and service updates accurately using CRM tools, collaborate with team members to resolve concerns promptly, and help reduce errors while improving operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Support Assistant
Xcelent Tutors Hub
Jun 2025 - May 2026 (11 months)
Responded to customer inquiries via email, chat, and phone, resolving issues promptly and improving customer satisfaction. Updated customer records, escalated complex cases, and used CRM tools to track and resolve issues efficiently.
Customer Service Representative
Geniushealth
Nov 2024 - May 2025 (6 months)
Assisted patients and clients via email, chat, and phone by resolving inquiries and improving customer satisfaction using CRM tools. Processed customer requests and service updates accurately, reducing errors and improving operational efficiency.
Education
Degrees, certifications, and relevant coursework
Kogi State University
Chemistry Education
Studied Chemistry Education at Kogi State University.
Virtualrighthand7
Virtual Assistant Training Program
Completed a Virtual Assistant training program with Virtualrighthand7.
Availability
Location
NigeriaAuthorized to work in
Job categories
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