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Faseegha Martin

@faseeghamartin

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Dynamic recruitment administrator with a proven track record in efficiency.

South Africa

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What I'm looking for

I am looking for a role that values efficiency and customer satisfaction, where I can further develop my skills in recruitment and administration.

I am a dedicated recruitment administrator and receptionist with a strong focus on enhancing recruitment efficiency and customer satisfaction. During my tenure at CALLFORCE, I successfully managed a well-organized database of candidates, tracked interview attendance, and ensured all necessary documentation was completed prior to interviews. My attention to detail has allowed me to streamline processes, ultimately contributing to a more effective recruitment strategy.

In my role as a receptionist, I prioritized client needs by efficiently managing incoming calls and providing professional assistance to visitors. I believe that a positive first impression is crucial, and I consistently maintained a clean and welcoming reception area. My commitment to exceptional service has not only boosted the company image but also enhanced overall customer satisfaction.

Experience

Work history, roles, and key accomplishments

Recruitment Assistant

CALLFORCE

Jan 2024 - Dec 2025 (1 year 11 months)

Boosted recruitment efficiency by maintaining a well-organized database of candidates, interview details, and job listings. Tracked attendance and ensured all candidates completed application forms prior to interviews. Collected fingerprints from successful candidates, recorded them in an Excel sheet, and forwarded matric certificates.

Candidate Tracking Database Management Data Entry Microsoft Excel Recruitment Software Compliance Background Checks Document Management

Receptionist

CALLFORCE

Jan 2024 - Dec 2025 (1 year 11 months)

Answered and directed incoming calls to address clients' specific needs, handling complaints and redirecting calls to team members. Greeted visitors professionally, providing helpful assistance and maintaining a clean reception area for a positive first impression. Enhanced customer satisfaction by efficiently managing calls and directing them appropriately.

Customer Service Incoming Call Management Communication Skills Problem Solving Client Relations

Education

Degrees, certifications, and relevant coursework

BPO Skills Academy

Certificate, Customer Service

Completed comprehensive customer service training within my current company, focusing on enhancing client interactions and support. Acquired essential skills in managing inquiries, resolving complaints, and maintaining professional communication.

BALCO College

Grade 12 Certificate, General Studies

Completed Grade 12 education with a focus on Business Studies, History, and Life Science. Developed foundational knowledge in various subjects, preparing for further academic and professional pursuits.