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Paula Hyman-Pitts

@paulahyman-pitts

Records Supervisor at TDS-Total Document Solutions, managing office operations and importing documents into the IRM application.

United States

Message

At TDS-Total Document Solutions, I manage daily office operations for the Towson, Maryland location and import and convert documents into the IRM application. I also handle requests from LAA’s and attorneys by email and phone.

At BGE Home/Constellation Home, I trained a team of 8 on Nation expansion scheduling and introduced process improvements to reduce workloads and improve callback efficiency. Across customer service and administrative roles, I’ve handled high volumes of calls, coordinated schedules, and supported smooth office operations.

Experience

Work history, roles, and key accomplishments

Current

Records Supervisor

Current

TDS-Total Document Solutions

Jan 2023 - Present (3 years 10 months)

Manage daily office operations for the Towson, Maryland location, including importing documents into IRM application, handling requests from LAA's and attorneys, and maintaining efficient office systems.

IRM Document Management Office Operations Customer Service Process Improvement

Administrative Assistant

Hobart Services

Mar 2022 - Jan 2023 (10 months)

Provided administrative support including logging equipment deliveries, scheduling installations, and coordinating with internal and external contacts.

Customer Service Problem Solving Prioritization Spreadsheets Scheduling

Customer Service Representative/Dispatcher

BGE Home/Constellation Home

Sep 2017 - Feb 2022 (4 years 5 months)

Trained a team of 8 on scheduling and accounts payable, implemented on-call service timeframes, and coordinated dispatching and data entry for technicians.

Training Scheduling Dispatching Data Entry Process Improvement Customer Service