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PATRIC MBALAMA

@patricmbalama

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Technical Support Specialist with expertise in IT solutions and design.

Tanzania

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What I'm looking for

I seek a dynamic role that fosters innovation and growth in IT solutions.

I am a dedicated Technical Support Specialist with a Bachelor of Engineering in Computer Engineering from the Dar es Salaam Institute of Technology. My career began with a strong foundation in graphic design, where I honed my skills in creating compelling visual identities for various campaigns. Transitioning into IT, I have successfully provided technical support and developed customized software solutions that enhance client satisfaction and operational efficiency.

At Green Star Payment Solution Ltd., I have implemented innovative tools that improved service efficiency and reduced resolution times for technical issues. My experience at Penguin Technologies further solidified my ability to deliver tailored IT solutions, ensuring clients receive the best possible support. I am passionate about leveraging technology to solve problems and improve user experiences, consistently striving for excellence in every project I undertake.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist

Current

Green Star Payment Solution Ltd.

Jan 2024 - Present (1 year 5 months)

Provided technical support and maintenance for customized software and hardware solutions, including ATMs and printers. Managed client issues, ensuring minimal downtime and high satisfaction. Collaborated with development teams to enhance software functionality and trained clients on system operations.

Technical Support Customer Training Troubleshooting Customer Service User Manual Development

IT Solutions Specialist

Penguin Technologies

May 2022 - Jan 2024 (1 year 8 months)

Designed and developed customized websites and software solutions. Managed domain registration and hosting services while providing comprehensive ICT solutions. Collaborated with clients to deliver effective IT solutions and offered technical support and training.

Web Development Domain Management ICT Customer Collaboration Technical Support Project Management

Graphic Designer

Election Campaign of President of Zanzibar Dr. Hussein Ali M

Oct 2020 - Jan 2021 (3 months)

Designed campaign materials including posters and logos, ensuring alignment with the campaign’s vision. Managed the design process from concept to production and coordinated with vendors for timely delivery.

Graphic Design Adobe Creative Suite Project Management

Graphic Designer

Wise Vision Printing Company

Sep 2019 - May 2022 (2 years 8 months)

Designed various print materials and collaborated with clients to ensure high-quality designs. Managed multiple projects and coordinated with the printing team for accuracy and quality.

Print Design Adobe Creative Suite Project Management Quality Assurance Time Management

Education

Degrees, certifications, and relevant coursework

Dar es Salaam Institute of Technology

Bachelor of Engineering, Computer Engineering

2019 - 2023

Pursued a Bachelor of Engineering in Computer Engineering, focusing on the principles of engineering and computer science, including software development and hardware integration.

Mbeya University of Science and Technology

Diploma Certificate, Computer Engineering

2016 - 2019

Completed a Diploma Certificate in Computer Engineering, covering essential topics in computer systems, programming, and network management.

Kalenga Secondary School

Certificate, Secondary Education

2012 - 2015

Achieved a Certificate of Secondary Education, focusing on a broad curriculum that included mathematics, sciences, and languages.

Kisukuru Primary School

Certificate, Primary Education

2005 - 2011

Completed the Certificate of Primary Education, laying the foundation for future academic pursuits with a focus on basic literacy and numeracy skills.