Patrick Mlay
@patrickmlay
Customer-focused collections and administration professional with strong communication and compliance skills.
TanzaniaWhat I'm looking for
I am a Diploma-qualified Business Administration professional with hands-on experience in customer service, collections, advocacy, business registration support and records management across municipal and financial institutions in Dar-es-Salaam. I have delivered measurable results such as recovering outstanding debts, increasing membership enrolment, improving access to services and ensuring compliance with organisational procedures.
I bring strong negotiation, communication and administrative skills, comfortable with computer systems, record-keeping and reporting, and a track record of building trust with clients and stakeholders. I seek roles where I can apply my collection, customer-facing and operational strengths to improve financial performance and service delivery.
Experience
Work history, roles, and key accomplishments
Collection Officer
Y9 Microfinance Tanzania
Sep 2024 - Nov 2024 (2 months)
Managed debt recovery and maintained accurate collection records, negotiated payment plans and reduced bad debts while ensuring regulatory compliance.
NFAdvocacy Officer
National Health Insurance Fund
Nov 2023 - Jun 2024 (7 months)
Conducted field advocacy and member registration, educating communities on NHIF procedures and increasing enrollment and member retention.
NFField Student Intern
National Health Insurance Fund
Jul 2023 - Oct 2023 (3 months)
Served as receptionist and community outreach assistant, registering members, checking contributions, and increasing public awareness of NHIF services.
Field Student Intern
Temeke Municipal Council
Feb 2021 - Apr 2021 (2 months)
Supported business registration processes and ensured documentation completeness, improving registration accuracy and client guidance for municipal services.
Education
Degrees, certifications, and relevant coursework
TATanzania Institute of Accountancy
Diploma in Business Administration, Business Administration
2024 - 2024
Obtained a Diploma in Business Administration covering accounting, procurement, management, marketing and project work.
TATanzania Institute of Accountancy
Technical Certificate in Business Administration, Business Administration
2019 - 2019
Obtained a Technical Certificate in Business Administration with coursework in business administration, records management, business law and marketing.
Kibasila Secondary School
Certificate of Secondary Education, Secondary Education
2017 - 2017
Attained the Certificate of Secondary Education in 2017.
White Angles Pre & Primary School
Certificate of Primary Education, Primary Education
2012 - 2012
Attained the Certificate of Primary Education in 2012.
Tech stack
Software and tools used professionally
Availability
Location
TanzaniaAuthorized to work in
Job categories
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