Evance Mhina

Monitored overdue accounts and negotiated repayment plans with customers. Coordinated with sales and finance teams to resolve billing issues and maintained accurate records of interactions and outcomes.

Supported grants and private non-sponsorship activities through proposal assistance, documentation, and data collection. Participated in programme evaluations and contributed to planning for new area programmes.

Collected and entered data into databases, reviewed records for accuracy, and performed regular backups to preserve data integrity.

Ensured accurate truck weight recording and addressed exceptions promptly. Verified truck positioning and checked loading and delivery documents against vehicle details before processing.

Promoted products and services to potential customers, explained benefits, and referred qualified leads to the field sales team. Built customer relationships, conducted cold calling, and worked toward sales targets.

Answered incoming customer calls, processed orders, responded to inquiries, managed complaints, troubleshot service issues, and provided general information.

Bachelor’s Degree in Community Development with a bias in Participatory Project Planning and Management, covering community development, project design, appraisal, accounting, statistics, management, finance, economics, gender development, health, demography, psychology, research methods, marketing, and a research paper.

Higher Secondary Certificate (HSC) in Arts.

Secondary School Certificate (SSC) in Science and Arts.

Completed dSkills@EA training in Data Analytics, Visualisation and Narrative Generation, in partnership with the Inter-University Council of East Africa.