At Banco Solidario, I coordinate technical support across the Costa region, maintaining operational continuity and meeting SLA requirements. I support VIP users and critical areas, and coordinate responses to high-impact incidents.
I monitor NCR and Diebold ATMs, review recurring incident indicators, and coordinate with external providers. I also manage endpoint tools and Active Directory access, and prepare reports on tickets, SLAs, and critical service availability.
I developed internal portals for technical information, self-service, and operational coordination. Centralizing information reduced search times by over 30%, while an update-replication dashboard improved post-deployment traceability.
