José Luis Patiño
@josluispatio
I’m an experienced IT Support Analyst specializing in Active Directory, Fortinet security, and enterprise Windows/Microsoft 365 support.
EcuadorWhat I'm looking for
I’m an experienced IT Support Analyst with over 10 years of experience providing enterprise technical support, with a strong focus on Active Directory, Fortinet technologies, and Windows environments. I’m known for troubleshooting, documentation, and dependable customer support.
In my roles, I’ve administered Active Directory users, roles, and password resets, managed access to banking and third-party applications, and supported remote end users. I’ve also handled incident and service request workflows using Jira and ServiceNow, while maintaining clear knowledge base documentation.
I bring solid infrastructure and security support experience as well—administering FortiGate firewalls, troubleshooting IPsec VPN and SSL VPN issues, and configuring FortiClient VPN. I’ve supported broader environments including AS400, Microsoft 365 (mailboxes and licenses), SFTP accounts, and related tooling like Nagios, Jira, and ADManager/ADAudit Plus.
Experience
Work history, roles, and key accomplishments
IT Support Analyst
GC Gestión Compartida
Oct 2024 - Apr 2025 (6 months)
Managed incidents and service requests using Jira, including remote support for end users. Administered Active Directory, SFTP accounts, and access to banking and third-party applications, while maintaining a knowledge base.
IT Support Analyst
IS Security SRL
Oct 2022 - Sep 2024 (1 year 11 months)
Installed software and configured Windows systems while managing Fortinet support cases. Administered FortiGate firewall, troubleshot IPsec/SSL VPN issues, prepared vulnerability reports, and provided remote customer support.
Technical Support Analyst
MetLife Argentina
Nov 2020 - Oct 2022 (1 year 11 months)
Managed ServiceNow incidents and administered Active Directory. Managed AS400 users and handled Microsoft 365 mailbox and license administration.
Technical Support Analyst
Swiss Medical Group
Dec 2018 - Nov 2020 (1 year 11 months)
Managed ADManager Plus and ADAudit Plus and configured FortiClient VPN. Administered AS400 and Oracle users and managed Microsoft 365.
IT Support & Infrastructure Analyst
Bioprofarma Bagó
Nov 2016 - Nov 2018 (2 years)
Administered Active Directory and FortiGate firewall while configuring Ubiquiti access points. Performed Windows deployments and supported infrastructure setup.
IT Support Analyst
Tecpetrol (SONDA)
Jan 2016 - Oct 2016 (9 months)
Supported engineering users and installed SAP and engineering software. Managed Jira incidents related to support requests.
IT Support Analyst
Toyota Argentina
Jun 2014 - Jan 2016 (1 year 7 months)
Managed Active Directory and installed SAP and printers. Monitored infrastructure using Nagios.
Education
Degrees, certifications, and relevant coursework
National Technological University
Associate Degree, Telecommunications
Associate Degree in Telecommunications, currently on hold.
High School (Computer Science)
High School Diploma, Computer Science
High school diploma in Computer Science.
Availability
Location
EcuadorAuthorized to work in
Job categories
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