Patricia Cruz

With over 8 years of experience in customer support, I specialize in providing exceptional service in fast-paced digital environments. My journey has allowed me to develop strong skills in troubleshooting technical issues and assisting users with empathy and clarity. I am committed to enhancing the customer experience and thrive in roles that require multitasking and organization.

Currently, I work as a Technical Support Specialist at Aster School, where I assist parents and students with educational platforms, resolving login errors and system performance issues. My previous role at Walt Disney World involved bilingual support for international visitors, where I focused on delivering a positive experience in a high-demand setting.

In addition to my professional experience, I volunteer as a Programming Tutor, teaching Python and Scratch to children and adolescents. I believe in making technology accessible and engaging for young learners, and I strive to support their progress through tailored activities and guidance.