Open to opportunities

Patrice436 User

@patrice436user

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Service-oriented professional with expertise in customer service and administration.

Dominican Republic

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What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for growth in a dynamic environment.

I am a service-oriented professional with a strong background in customer service, administrative support, and event coordination. My experience spans various roles, including customer service representative at Teleperformance, where I provided exceptional support and advisory services in both Spanish and English. I pride myself on my ability to resolve issues efficiently and manage customer service systems effectively.

In addition to my customer service experience, I have a solid foundation in accounting and tourism business management, having studied at OyM University. My role as a file clerk at Banco Ademi Los Frailes allowed me to hone my organizational skills and provide essential administrative support. I also enjoy coordinating events as a master of ceremonies, where I engage with diverse audiences to ensure successful outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Service / Call Center

Current

Teleperformance

Jan 2021 - Present (4 years 4 months)

Provided customer support and advisory services, including issue resolution and request follow-ups. Managed customer service systems and ensured effective communication in both Spanish and English.

Customer Support CRM Software

File Clerk

Banco Ademi Los Frailes

Jan 2019 - Dec 2019 (11 months)

Organized and managed documentation and files efficiently. Provided essential administrative and accounting support to the team.

Document Management Administrative Support Data Entry

Master of Ceremonies / Substitute Teacher

Freelance

Coordinated and conducted various events and activities as a Master of Ceremonies. Interacted with diverse audiences to ensure smooth and successful event execution.

Event Coordination Public Speaking Teaching Presentation Skills

Accounting Assistant

Confidential

Jan 2021 - Dec 2021 (11 months)

Assisted in the preparation and monitoring of accounting reports. Recorded and managed financial transactions accurately.

Bookkeeping Microsoft Excel

Education

Degrees, certifications, and relevant coursework

OyM University

Tourism Business Administration, Tourism Business Administration

Currently pursuing a degree in Tourism Business Administration, focusing on management principles and practices within the tourism industry. Developing skills in customer service, event coordination, and administrative support relevant to the field.

Fabio Amable Mota Polytechnic School

High School Diploma, Accounting

Completed studies in Accounting, gaining foundational knowledge in financial transactions, report preparation, and administrative support. Developed organizational and analytical skills essential for accounting roles.