At IBM - AmEx, I developed an Agentic AI-powered customer-care chatbot using GPT-4, Java, Vert.x, and React. It supports intelligent customer interactions and automated workflow routing.
I implemented intent-based routing and custom Java agent orchestration to direct customers to specialized Transaction, Fraud Check, and Offers bots. I also implemented Human-in-the-Loop workflows and contributed to modernizing legacy rule-based orchestration into AI-driven decisioning.
At Excelacom Technologies Pvt. Ltd - Comcast, I led development of a scalable Order Management and Provisioning platform for the Telecom domain using Java, Spring Boot, MongoDB, and React.js. I defined system contracts and integrations with Broadcom, Neustar, and Numeri Trak, and handled development, deployment, and delivery for Comcast and Nexign projects.
