At Best BuyLtd., I developed customer- and agent-facing applications for real-time communication using Twilio Voice, Chat, and Video. I also built an agentic AI workflow to evaluate support tickets and alert managers when submissions needed improvement.
I developed an enterprise knowledge assistant that uses RAG, LangGraph, Qdrant, and Neo4j to answer questions from internal company documents with supporting citations. I implemented conversation-aware query rewriting and citation verification as part of its retrieval workflow.
At Course5 Intelligence (C5i) Ltd., I developed responsive web applications for clients including Microsoft, Estée Lauder, and Colgate-Palmolive. I built backend features for a repair-tracking application, including repair searches, progress updates, and messaging between customers and repair teams.
At Infosys Ltd., I developed customer-facing application features for NBN Australia and contributed to migrating its customer portal to React.js, reducing page load times by 40%. I also built reusable UI components and responsive interfaces.
