At AmericanAirlines, I developed backend services for the next-generation Agent Assistance Platform, including Case Intake and a Historical Reservation Service that brings reservation and passenger information into agent workflows.
I also designed and developed AAIRA, an enterprise AI platform for contact center agents. I built AI agents with LangGraph, Spring AI, LLMs, and MCP, and implemented RAG pipelines for airline knowledge retrieval.
Previously, I developed backend microservices at Coupa Software for enterprise procurement and search, and at Infosys for logistics and supply chain operations. My work has included semantic search, REST APIs, production support, and modernizing applications into microservices.
