At Expedia Group, I integrate LLM-based recommendation components into personalized traveler messaging, using prompt templates, structured JSON outputs, and MLflow tracking. I also turn traveler booking, trip, and engagement records into production-ready features and batch-scoring pipelines.
At PayPal, I built and evaluated fraud and risk models, fine-tuned open-source LLMs for contact categorization, and designed RAG copilots for policy lookup and dispute analysis. I also developed an MCP server with agentic workflows to automate diagnosis of merchant conversion and authorization-rate drops.
At Tata Consultancy Services, I trained churn-prediction models and built a content-based recommendation engine. In my RecruitEdge ATS project, I created a retrieval-based resume-matching service and tuned its RAG pipeline through grounding checks and retrieval evaluation.

