At WORLD HOST GROUP GmbH, I managed remote billing operations for Hosting.com across more than 20 web hosting brands. I handled tickets and email inquiries, from invoice changes and payment capture to service upgrades and downgrades.
I used WHMCS and UpMind alongside Kayako to troubleshoot complex billing questions. I also worked with global teams using Slack and Microsoft Teams.
At DYSON CORP, I supported customers through live chat, tickets, and email while helping drive e-commerce conversions. I guided customers through product troubleshooting, account management, and online purchases.
At A SMALL ORANGE LLC, I provided remote billing and customer care through live chat, email, and helpdesk tickets. I used WHMCS to manage client accounts, process payments, generate invoices, and audit billing discrepancies.
