Parag Kulthe

I’m a Cloud Support Engineer with 3+ years of experience managing cloud infrastructure, IoT platform operations, and production monitoring. I focus on keeping systems stable through proactive anomaly detection, disciplined incident handling, and clear communication with stakeholders.

In my current role, I manage and monitor the ThingWorx IoT platform, using Lense and Site 24x7 to achieve 99.9% platform availability for enterprise manufacturing clients. I also monitor Azure Kubernetes Service (AKS) clusters and resolve container-level anomalies before they escalate.

I design and maintain AWS infrastructure with CloudFormation to automate provisioning and reduce manual effort. On the Azure side, I automate business workflows using Azure Service Bus and Logic Apps, cutting process latency by 40% and improving operational efficiency.

I strengthen reliability with strong ITSM execution—managing ServiceNow and Jira tickets with 95%+ SLA adherence. I lead root cause analysis using Grafana and Splunk dashboards, publish detailed RCA reports and Confluence documentation, and drive measurable improvements like a 35% reduction in team MTTR for recurring incidents.