Pape Rtrdr
@papertrdr
IAM Analyst at Tata Consultancy Services who improved asset reconciliation checks and supports access lifecycle controls.
IndiaWhat I'm looking for
At Tata Consultancy Services, I manage location assets across procurement coordination, inventory control, assignments, transfers, returns, and eWaste disposition. I improved inventory reconciliation checks, reducing asset discrepancies month-on-month.
As Account SDL / Security Deployment Lead, I managed EMEA onboarding and offboarding, access provisioning, role assignments, and attestation cycles. I also tracked information security compliance and contributed to a successful customer audit.
Earlier, I handled transaction dispute resolutions and, as a Quality Analyst, created and maintained an automated monthly KPI and statistical dashboard. At Concentrix / IBM Daksh, I provided technical support and progressed into RTA and MIS Executive and OJT Trainer responsibilities.
I’m seeking an IAM Analyst role in Goa where I can strengthen access controls and streamline identity lifecycles.
Experience
Work history, roles, and key accomplishments
System Administrator & Asset Management Officer
Nov 2024 - Present (2 years)
Provide desktop and EUC support including basic AV support for CXOs and key business teams. Manage full lifecycle of location assets including procurement coordination, inventory control, asset assignment, transfers, returns, and eWaste disposition.
Account SDL / Security Deployment Lead
Feb 2021 - Dec 2023 (2 years 10 months)
Managed onboarding and offboarding for EMEA region, including access provisioning, role assignments, and attestation cycles. Tracked information security compliance and facilitated incident management between DevOps and support teams.
Handled customer dispute case resolutions via email and KANA, analyzing transaction details and coordinating with internal teams. Managed client communications and escalations, documenting case histories and contributing to process improvements.
Reviewed voice and non-voice interactions between customers and collection/acceptance associates. Provided feedback on improvement scope and created automated monthly KPI and statistical dashboards.
Technical Support Advisor → RTA / MIS Executive / OJT Trainer
Concentrix / IBM Daksh
Feb 2012 - Jul 2016 (4 years 5 months)
Provided technical support for UK-based HP and broadband provider via phone, resolving technical queries and managing escalations. Progressed to RTA and MIS Executive handling RnR payout calculations, incentives, and capacity planning, and took on OJT Trainer responsibilities.
Education
Degrees, certifications, and relevant coursework
Mumbai University
Bachelor of Commerce, Accounting and Finance
2009 - 2011
Bachelor of Commerce in Accounting and Finance from Mumbai University from 2009 to 2011.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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