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Chunkiy Pahhujaa

@chunkiypahhujaa

IT Governance and Incident Manager at Tata Capital Limited, managing P1/P2 incidents and access controls across 25+ applications.

India

Message

At Tata Capital Limited, I manage high-priority P1 and P2 incidents, coordinating resolution and customer updates. I also support access requests and changes across more than 25 applications.

At BNP Paribas, I worked as an IDAM SME across Azure and on-premises Active Directory, with hands-on experience in Okta. I managed the SailPoint IIQ team and partnered with stakeholders on implementation requirements and documentation.

At Cognizant, I worked as a technical lead on a project and supported IAM governance with offshore teams, stakeholders, and vendors. I also handled incident management and internal audits.

Earlier, at Willis Towers Watson and INK Business Media, I worked on user provisioning, access recertification, and incident coordination. Across these roles, I’ve supported identity governance and IT operations in Agile and Waterfall environments.

Experience

Work history, roles, and key accomplishments

Current

Manager (IT Governance and Incident Manager)

Current

Tata Capital Limited

Jan 2023 - Present (3 years 9 months)

Managed high-priority incidents (P1/P2) across Global Markets, monitored HP-OVO, Nagios, and Netcool alarms, and led resolution processes. Oversaw security admin team for JAL controls and access management across 25+ applications.

Incident Management HP Openview Nagios Netcool BMC Remedy SharePoint SLA Management Access Management JAL Controls Automation Customer Engagement Stakeholder Management

Senior Associate (SME IDAM)

BNP Paribas

Nov 2021 - Jan 2023 (1 year 2 months)

Worked as IDAM SME in Azure and OnPrem AD, managed user identities, and handled Okta as IDAM solution. Managed SailPoint IIQ team, developed technical documentation, and conducted incident reviews and root cause analysis.

Azure AD Active Directory Okta SailPoint IIQ Incident Response Root Cause Analysis RBAC Agile Technical Documentation Stakeholder Management

Sr. Associate (SailPoint IIQ and IDAM)

Cognizant

May 2017 - Nov 2021 (4 years 6 months)

Led incident management calls for lower-priority incidents, escalated as needed, and documented improvement areas. Worked as technical lead for IAM governance tasks with offshore teams, stakeholders, and vendors.

Incident Management Agile SailPoint IIQ IAM Governance Escalation Management Problem Management Internal Audit Stakeholder Management

Associate (IDAM – WIAM)

Willis Towers Watson

Jul 2015 - Apr 2017 (1 year 9 months)

Managed JAL controls for user access, performed user provisioning and de-provisioning, and ensured SLA compliance. Handled incident response, documentation, and role management for user accounts.

User Provisioning De Provisioning Access Recertification Role Management Incident Response SLA Management Waterfall Methodology Automation Documentation

Project Co-Ordinator

INK Business Media

Aug 2014 - Jun 2015 (10 months)

Managed incident resolution, conducted investigations, and coordinated cross-functional teams. Prepared incident reports, trained junior team members, and performed discovery audits and environment health checks.

Incident Management SLA Management Cross Functional Collaboration Reporting Training Audit Waterfall Methodology Webex RDP

Associate

TCL LTD

Apr 2012 - Jul 2014 (2 years 3 months)

Performed recon between application database and SNOW requests, prepared dashboards and management reports, and managed revocation to ensure certification cycles completed on time.

ServiceNow Data Reconciliation Dashboard Reporting User Access Certification Process Improvement