PMPaolo Macatangay
@paolomacatangay
Certified Network Administrator with expertise in network security and support.
PhilippinesWhat I'm looking for
As a dedicated Support Specialist with a strong background in network infrastructure, I have honed my skills in implementing and supporting complex network systems. My experience includes managing firewalls, routers, switches, and access points, ensuring optimal performance and security. I pride myself on providing exceptional multi-channel customer support, resolving issues promptly within service level agreements (SLAs).
Previously, as a Security Analyst at Viking Cloud, I specialized in configuring and supporting firewalls and SD-WAN devices, delivering technical support, and collaborating with third-party vendors to enhance network security. My role involved training new hires and supporting project engineers in device upgrades, ensuring minimal downtime and efficiency. My technical expertise is complemented by my ability to document processes and monitor network performance effectively.
Experience
Work history, roles, and key accomplishments
Support Specialist
New Era Technology
Jun 2024 - Present (11 months)
Implemented and supported network infrastructure, including firewalls, routers, switches, and access points. Provided multi-channel customer support and ensured timely issue resolution within SLAs. Managed SD-WAN devices and monitored network performance.
Security Analyst/Firewall Support
Viking Cloud, LLC
Oct 2022 - Jun 2024 (1 year 8 months)
Configured and supported firewalls, switches, and access points, specializing in Meraki and Fortinet SD-WAN devices. Managed network security features and delivered technical support while liaising with vendors for issue resolution.
Network Engineer
Orro Group
Jan 2021 - Aug 2022 (1 year 7 months)
Supported shared services and proactively monitored managed network devices. Conducted troubleshooting for routers, switches, and firewalls while managing tickets and coordinating with ISPs for issue resolution.
Education
Degrees, certifications, and relevant coursework
Cisco
Professional Certification, Network Administration
2021 - 2024
Achieved Cisco Certified Network Administrator (CCNA) certification, demonstrating proficiency in networking concepts and skills.
DLDe La Salle Lipa
Bachelor of Science, Computer Engineering
2020 - 2024
Pursued a Bachelor of Science in Computer Engineering, focusing on the principles of computer systems, software development, and network engineering.
FOFortinet
Professional Certification, Network Security
2021 - 2021
Completed NSE 1-3 (Fortinet Network Security Expert) certification, gaining knowledge in network security and Fortinet products.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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