Open to opportunities

Paola Peralta

@paolaperalta

Message

Data Analyst with strong analytical skills and 10+ years of experience.

Argentina

Message

What I'm looking for

I am looking for a role that values analytical skills and offers opportunities for growth.

I am a dedicated Data Analyst with over 10 years of experience working remotely and adapting to dynamic environments.

My strong analytical skills and detail-oriented approach have enabled me to develop and implement metrics-oriented dashboards using SQL within Metabase, providing stakeholders with tailored KPIs and visualizations that enhance business performance.

In my recent role at AskWonder, I collaborated closely with product, finance, marketing, and network teams to improve data accessibility and facilitate informed decision-making. I successfully designed and implemented process automations for email marketing campaigns, utilizing tools such as Zapier, SQL queries, and Mailchimp, which significantly drove operational efficiency and strategic planning.

Additionally, I have experience as a Customer Support Lead, where I managed a team of support agents and was responsible for team-level performance reporting. My educational background in Full Stack Development has equipped me with a solid foundation in HTML, CSS, JavaScript, and SQL, further enhancing my ability to contribute effectively in tech-driven environments.

Experience

Work history, roles, and key accomplishments

Data Analyst

AskWonder

Jun 2022 - Dec 2023 (1 year 6 months)

As an in-house data analyst, developed and implemented metrics-oriented dashboards using SQL within Metabase. Provided stakeholders with KPIs and visualizations to track business performance, improving data accessibility and facilitating informed decision-making across departments.

SQL Metabase KPIs Data Visualization Process Automation Zapier Mailchimp Google Sheets

Customer Support Lead

AskWonder

Oct 2017 - Jun 2023 (5 years 8 months)

Acted as the initial client touchpoint, communicating across teams to distribute tasks and solve project-specific issues. Trained and managed a team of 5 support agents, overseeing performance reporting and conducting weekly feedback sessions.

Team Management Client Communication performance reporting Problem Solving Training Customer Support Project Management Cross Functional Collaboration

Education

Degrees, certifications, and relevant coursework

Digital House Argentina

Full Stack Developer, Full Stack Development

2019 - 2019

From basics (HTML, CSS) to full e-commerce web design using the Laravel framework. Proficient in SQL. Deep understanding of HTML, CSS, and Javascript. Basic understanding of PHP. Familiar with agile methodologies and code deploying via terminal.