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Pamela Redmond

@pamelaredmond

Scheduler at Diamond Windscreens coordinating customer bookings and daily windscreen jobs to keep work allocated efficiently.

Ireland

Message

At Diamond Windscreens, I coordinate customer bookings and daily windscreen jobs, helping ensure work is allocated efficiently. I manage the schedule and adjust bookings when priorities, availability or customer requirements change.

I liaise with customers and team members by phone and email about appointments, job details and scheduling changes. I also maintain accurate booking details and provide professional customer service.

At Coatek (formerly A-Tint Glass Coating Specialists Ltd.), I managed the business owner’s diary and scheduled daily jobs for work crews. I also handled customer enquiries, prepared quotations and maintained company databases.

My earlier work included administrative and events support at Gorey Chamber of Commerce, medical reception at St Agnes Medical Centre, and IT support and student library management at Crumlin College of Further Education.

Experience

Work history, roles, and key accomplishments

Current

Scheduler

Current

Diamond Windscreens

Jun 2021 - Present (5 years 4 months)

Coordinate and schedule customer bookings and daily windscreen jobs, ensuring efficient allocation of work. Liaise with customers and team members by phone and email regarding appointments and scheduling changes.

Scheduling Customer Service Communication Skills Database Management Microsoft Office

Office Administrator

Coatek

Mar 2016 - Mar 2021 (5 years)

Handled inbound and outbound sales calls and customer enquiries, managed the business owner's diary and appointments, and prepared quotations and tenders. Maintained company databases and scheduled daily jobs for work crews.

Customer Service Diary Management Database Management Scheduling Social Media Microsoft Office

Administrative and Events Support

Gorey Chamber of Commerce

Nov 2014 - Mar 2016 (1 year 4 months)

Managed incoming calls and email correspondence, maintained office databases, and organised meetings for the CEO. Supported the delivery of Chamber events and updated social media channels and website.

Administration Customer Service Event Management Social Media Database Management Microsoft Office

Work Placement

Senator Michael D’Arcy Constituency Office

Jul 2014 - Sep 2014 (2 months)

Provided general administrative support including calls, emails, photocopying and database updates. Maintained the Senator's diary, arranged meetings and liaised with government departments on constituents' behalf.

Administration Diary Management Communication Skills Database Management Microsoft Office

Medical Receptionist

St Agnes Medical Centre

Jul 2006 - Aug 2010 (4 years 1 month)

Managed telephone calls and appointments, liaised with patients, doctors and hospitals, and handled cash payments. Responded to urgent or unscheduled situations.

Customer Service Appointment Scheduling Communication Skills Cash Handling Microsoft Office

IT Support and Student Library Management

Crumlin College of Further Education

Mar 2003 - Jul 2006 (3 years 4 months)

Maintained PCs, the college network and staff email accounts, and resolved staff and student computer issues. Managed library stock, stationery orders and diary administration for the Head of IT.

IT Support Network maintenance Troubleshooting Library Management Administration Microsoft Office

Education

Degrees, certifications, and relevant coursework

FETAC

FETAC Level 6, Event Management

2015 - 2015

Completed a FETAC Level 6 qualification in Event Management.

Local Enterprise Office

Facebook for Business Advanced, Social Media

2015 - 2015

Completed advanced training in Facebook for Business in 2015.

Local Enterprise Office

Twitter for Business Advanced, Social Media

2015 - 2015

Completed advanced training in Twitter for Business in 2015.

FETAC

FETAC Level 5, Office Administration

2014 - 2014

Completed a FETAC Level 5 qualification in Office Administration, covering Microsoft Word, Excel, database work, customer service, text production, teamwork and administration.