Pamela Coleman
@pamelacoleman
Operations-focused healthcare specialist translating complex workflows into compliant systems for distributed teams.
ZimbabweWhat I'm looking for
I’m an operations-focused healthcare professional with 8+ years building efficient workflows, resolving high-stakes patient escalations, and maintaining data integrity across remote healthcare and AI data environments. My background in Human Systems Engineering gives me a structured, analytical mindset—paired with empathy for complex clinical cases.
Across healthcare operations and EHR-adjacent environments, I translate messy, ambiguous processes into organized, compliant systems that leadership can trust. I’ve been the go-to person for operational consistency in high-volume settings, balancing compliance, speed, and cross-functional legal/medical guidance to improve decision quality.
I also bring a strong AI data-operations lens: auditing high-volume data annotation workflows to ensure accuracy and consistency for large-scale language models. During organizational change, I document transitions clearly, reduce operational confusion, and support teams through offboarding workflows.
In parallel, I’ve led user-centered research and built standardized training protocols using SPSS and R to improve consistency and data accuracy. I’m known for stepping up during leadership absences to de-escalate conflicts and keep projects moving—because clarity, process, and respect are how distributed teams succeed.
Experience
Work history, roles, and key accomplishments
Healthcare Systems Consultant
Independent Consultant
Dec 2025 - Present (6 months)
Conducted independent systems and operations analysis for healthcare workflows and crisis coordination protocols, designing human-centered processes across EHR and healthcare data environments.
Anchored daily remote workflows for a high-volume genetic testing operation and served as the go-to person for process consistency. Resolved complex, time-sensitive patient escalations while maintaining HIPAA compliance and supporting internal software rollouts with clear guidance for distributed teams.
Audited high-volume data annotation workflows to ensure accuracy and consistency for a large-scale language model. Led peer-driven process documentation during organizational restructuring and de-escalated team conflicts during leadership absences to keep project timelines moving.
Junior HSI & UX Consultant
Oyler Consulting LLC
Apr 2021 - Feb 2022 (10 months)
Co-founded federally funded research initiatives and translated complex systems into operational plans. Organized data collection workflows for technology-enabled field operations and kept multi-disciplinary teams aligned and communicating effectively.
Human Factors/UX Research Analyst
Air Force Office of Scientific Research
Jul 2018 - Sep 2019 (1 year 2 months)
Managed user-centered research studies for healthcare communication systems, overseeing study design, participant recruitment, execution, and quantitative analysis using SPSS and R. Built standardized training protocols for incoming researchers and co-authored a peer-reviewed HFES publication for a DARPA-sponsored human-robot team interdependence initiative.
Education
Degrees, certifications, and relevant coursework
Arizona State University
Bachelor of Science, Human Systems Engineering
Grade: Magna Cum Laude; GPA 3.67; Outstanding Student Award; Order of the Engineer 2
Earned a Bachelor of Science in Human Systems Engineering at Arizona State University, graduating Magna Cum Laude with a GPA of 3.67 and receiving the Outstanding Student Award. Received Order of the Engineer 2 recognition in Human Systems Engineering.
Availability
Location
ZimbabweAuthorized to work in
Job categories
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