I am a versatile and experienced customer service, marketing, and real estate professional with a strong track record of delivering results across multiple industries. With over 15 years of experience, I have cultivated a unique skill set that combines customer relations, sales negotiation, marketing strategy, and data-driven decision-making. Throughout my career, I’ve consistently exceeded goals by building strong client relationships, solving problems quickly, and ensuring the highest levels of customer satisfaction.
As a self-employed Realtor since 2017, I have facilitated over $27 million in real estate transactions, managing all aspects of the process from listing to closing. My responsibilities have included marketing properties through both digital and print campaigns, negotiating contracts, preparing market analyses, and ensuring a seamless flow of communication between agents, clients, attorneys, and all parties involved in transactions. My customer-first approach, coupled with critical thinking and negotiation skills, has enabled me to deliver an exceptional buying and selling experience to my clients.
In my previous roles, such as VP of Marketing at LendingPoint, I led the development and execution of cohesive marketing strategies that significantly increased brand awareness and customer acquisition. I successfully managed a $12 million marketing budget, generating a 6% response rate and over $1 million in monthly sales. I also launched innovative campaigns like a national Super Bowl campaign for a fintech startup, from concept to execution in just five days. My experience in direct marketing at companies such as Capital Access Network and Impact Partnership, involved managing complex direct mail campaigns, optimizing customer lists, and leveraging data to improve performance, which resulted in significant improvements in response rates and overall campaign ROI.
I am highly skilled in CRM management, customer relations, inbound/outbound call management, and have extensive experience in campaign strategy, marketing automation, and data analysis. My ability to analyze large datasets, develop actionable insights, and create targeted marketing strategies has been key to my success. I thrive in roles that allow me to combine my marketing expertise with a passion for delivering excellent customer service.
Looking ahead, I am eager to bring my skills and experience to a company that values customer experience, innovation, and data-driven strategies. I am particularly interested in roles that involve customer relationship management, marketing strategy, or real estate management, where I can contribute to organizational growth and client satisfaction.
