Palesa Zandamela

I am an adaptable research analyst with hands-on experience in open-source intelligence (OSINT), back-office operations, and customer service. I produce client-ready investigative reports, index and verify data to improve internal workflows, and continuously refine data-gathering processes for accuracy and ethical compliance.

My background includes managing high-volume customer interactions, meeting KPIs, and exceeding sales targets through proactive outreach. I combine strong written and verbal communication with attention to detail and time management to resolve issues efficiently and support cross-functional teams.

I volunteer as an educator and bring a service-oriented mindset, fast learning ability, and collaborative approach to new roles where I can contribute measurable value and continue developing my investigative and analytical skills.