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Palesa Masoeng

@palesamasoeng

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Experienced virtual administrative assistant with a passion for public policy.

South Africa

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What I'm looking for

I am looking for a role that allows me to contribute to public policy initiatives and gain hands-on experience in urban planning and governance.

I am an experienced virtual administrative assistant and a graduate with a Bachelor of Arts degree, majoring in Public Administration. My strong passion for responsive governance and public policy drives my eagerness to contribute to strategic goals while gaining practical experience in municipal policy development and urban planning.

My academic background has equipped me with a solid foundation in research methodologies, public administration, and policy analysis. I excel in analyzing complex issues and understanding public sector operations. I possess strong interpersonal communication skills and pay great attention to detail, ensuring that I perform my tasks with dedication and initiative.

Experience

Work history, roles, and key accomplishments

Remote Administrative Assistant

Freelancing

Oct 2021 - Present (3 years 9 months)

Managed the end-to-end process for traffic fine status and revocation applications, including form completion, document commissioning, and submission to relevant authorities. Liaised with call centers to confirm document receipt and regularly updated clients on application outcomes. Ensured meticulous attention to detail throughout the administrative workflow.

Microsoft Office Time Management Problem Solving Stakeholder Management Interpersonal Communication Organizational Skills Data Analysis Document Management

Education

Degrees, certifications, and relevant coursework

University of Johannesburg

Postgraduate Diploma, Public Policy and African Studies

Currently pursuing a Postgraduate Diploma in Public Policy and African Studies, with an anticipated completion in 2025. Focusing on advanced topics including research practice for leaders, strategic diplomacy, and industrial policy.

Zenith Private High School

National Senior Certificate, General Studies

Completed secondary education and obtained the National Senior Certificate in 2012. Developed foundational academic skills across various subjects.

University of South Africa

Bachelor of Arts, Public Administration and International Politics

Earned a Bachelor of Arts degree with a dual major in Public Administration and International Politics. Gained a solid foundation in research methodologies, public administration, and policy analysis, covering topics such as public policy, financial administration, and human resource management.