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Palesa Makwela

@palesamakwela

Administrative professional at Mediclinic Bloemfontein who coordinated patient bookings, admissions and discharge administration.

South Africa
Message

At Mediclinic Bloemfontein, I rotated through patient administration, patient experience, stock control, secretarial support and archives during my Management Assistant internship.

I coordinated patient bookings, admissions and discharge administration, and handled patient enquiries and complaints in person, by telephone and by email.

In stock control, I counted and ordered ward stock, checked pharmacy deliveries and maintained stock sheets. I also checked billing records and processed medication credits.

Earlier, I supported human resources and office administration at Bet Exchange t/a Keith Ho, and processed banking transactions and customer enquiries as a Teller / Enquiries Clerk at Standard Bank.

Experience

Work history, roles, and key accomplishments

MB
Current

Secretary Intern (Clinical Office)

Mediclinic Bloemfontein

Nov 2024 - Present (2 years)

Provided secretarial and administrative assistance to multiple clinical managers. Typed and balanced creche lists and calculated monthly Renal Ward statistics.

MB
Current

Unit Administrative Assistant: Secretary Intern

Mediclinic Bloemfontein

Nov 2024 - Present (2 years)

Captured patient information, supported patient administration and handled ward telephone calls. Updated doctors' books, work schedules and bed lists as patients were admitted or discharged.

MB
Current

Patient Experience Intern

Mediclinic Bloemfontein

Nov 2024 - Present (2 years)

Responded to patient complaints received in person, by telephone and by email, and followed up on concerns. Prepared meeting agendas, minutes and comments reports for patient-experience administration.

MB
Current

Archives Intern

Mediclinic Bloemfontein

Nov 2024 - Present (2 years)

Opened and maintained archive files to support organized document storage. Scanned files to make documentation available electronically and used SAP to allocate stationery to wards.

MB
Current

Patient Administrator Intern

Mediclinic Bloemfontein

Nov 2024 - Present (2 years)

Coordinated patient bookings, admissions, bed functions and discharge administration. Checked outstanding amounts through Debtpack Enquiry and applied patient confidentiality and cash-handling procedures.

MB
Current

Doctor Relationship Manager Intern

Mediclinic Bloemfontein

Nov 2024 - Present (2 years)

Requested updated practice information from doctors and allied professionals and verified HPCSA details. Updated EBX records, contact spreadsheets, and email distribution lists.

MB
Current

Unit Administrative Assistant: Stock Control Intern

Mediclinic Bloemfontein

Nov 2024 - Present (2 years)

Counted and ordered pharmaceutical and non-chargeable stock and maintained accurate ward stock sheets. Checked stock received from pharmacy, organized storage, and monitored expiry dates and stock usage.

Education

Degrees, certifications, and relevant coursework

MC

Motheo TVET College

National Diploma (N4-N6), Management Assistant

2023 - 2024

Completed the Management Assistant N4-N6 program at Motheo TVET College from 2023 to 2024.

CS

Cornerstone Performance Solutions

National Certificate in Banking, Banking

2011 - 2011

Earned a National Certificate in Banking from Cornerstone Performance Solutions in 2011.

BS

Brebner High School

Secondary School Education, General

Completed secondary school education at Brebner High School in 2003.

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