Lydia Chauke

I am an organised and reliable Administrative Clerk with over 13 years of experience supporting clinical operations at Steve Biko Academic Hospital. I consistently deliver accurate patient registration, appointment scheduling, and high-volume clerical processing in a busy hospital environment.

My core strengths include managing inpatient and outpatient medical records, SAP data capture, and maintaining confidentiality in line with POPIA. I am proficient in Microsoft Office and hospital information systems, and I prepare and reconcile daily administrative reports and billing documentation.

I provide frontline reception services, handle telephone enquiries, coordinate referrals and follow-ups, and assist clinical teams with document collation, scanning, and confidential record disposal. I am known for strong customer service, time management, and teamwork.

I seek to continue contributing to patient-centred administrative excellence, improving record accuracy and office efficiency while upholding confidentiality and compliance standards.