Palak khandelwal

I’m a Data Analytics professional with 8 years in the financial services sector, specializing in using data to drive business growth, optimize performance, and implement robust data governance. I focus on turning complex metrics into decisions teams can act on quickly.

At AU Small Finance Bank (07-2022 to 07-2025), I designed and maintained high-performing analytics products using Advance SQL and Advanced Excel to support 1,500+ executives across multiple locations. I analyzed gross loan portfolio metrics to categorize branch performance and improved overall portfolio performance by 5%. I also built smart dashboards that cut employee questions by 25% and designed up-to-date reports using Power Query for faster leadership insights.

Earlier, as a Decision Science Analyst at JanaSmall Finance Bank (06-2017 to 05-2022), I worked on customer data and National Automated Clearing House (NACH) patterns to improve collection success rates by 15% and optimize outbound calling strategies. I automated a data-driven approach to employee budgeting with SQL and developed a comprehensive call-center performance measurement system with unified KPI standards. I supported measurable change through data-driven training—using branch visit analytics to identify skill gaps and improve employee performance metrics.