At El Gato Colonial Hotel & Bar, I designed and implemented front-office procedures for a 22-room boutique hotel, covering reservations, check-in, check-out, and guest issue resolution. I delivered the property's highest monthly revenue in my third month and 14% year-over-year revenue growth in my first year.
I handle guest escalations in Spanish and English, manage reservations and rates through Little Hotelier, and oversee accounting and cash flow in QuickBooks. At QRMOON, I support B2B sales of a QR-based digital identity platform and design operating plans for short-term rental properties.
