Open to opportunities

Owen Nathaniel

@owennathaniel

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Dedicated customer service and content moderation professional with 10 years experience.

Zimbabwe

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a highly skilled professional with nearly a decade of experience in customer service and content moderation. My career has been marked by a proven track record of providing exceptional support and managing administrative tasks across various industries. I pride myself on my strong communication, problem-solving, and multitasking abilities, which are complemented by a keen eye for detail and a commitment to achieving client goals.

Throughout my career, I have honed my skills in various customer service platforms, CRM tools, and administrative software. My experience includes working with companies like VXI, Alorica, Conectys, and Flatworld Solutions, where I have successfully managed customer inquiries, moderated content, and ensured high-quality service delivery. I am passionate about creating safe and enjoyable online environments for users while maintaining the integrity of the platforms I support.

Experience

Work history, roles, and key accomplishments

Content Moderator / Email Support

Concentrix Davao

Jan 2021 - Present (4 years 5 months)

Moderated posts violating company policies, including nudity, bullying, and plagiarism, following strict guidelines. Provided email support for Temu customers, assisting with order-related issues.

Content Moderation Email Support Customer Service Order Management Data Entry Policy Violation Detection Customer Support

Logistics Account

Flatworld Solutions

Jan 2020 - Present (5 years 5 months)

Checked documents for shipments crossing borders, ensuring compliance and smooth transit. Provided email support for logistics-related inquiries.

Logistics Email Support Data Entry Compliance

Content Moderator

Conectys Davao

Jan 2019 - Present (6 years 5 months)

Classified videos based on established rules to ensure platform safety and user security. Ensured all content adhered to guidelines, making the app safe for users.

Content Moderation Platform Security Rule Adherence Security

Email Support

Alorica Davao

Jan 2017 - Present (8 years 5 months)

Provided email support to Lyft drivers, addressing missing and unpaid trip concerns. Assisted with application troubleshooting for drivers.

Email Support Zendesk Customer Service Troubleshooting Driver Support

CSR/Content Moderator

VXI Davao

Jan 2015 - Present (10 years 5 months)

Provided chat and email support to Uber drivers, assisting with trip-related issues. Managed missing trips, unpaid trips, and application troubleshooting.

Customer Service Chat Support Email Support CRM Tools Help Desk Troubleshooting Driver Support

Education

Degrees, certifications, and relevant coursework

Cor Jesu College Digos

Bachelor of Science, Information Technology

Studied Information Technology at Cor Jesu College Digos from 2012 to 2015. Gained foundational knowledge and skills in various aspects of information technology.