At Susquehanna International Group, LLP, I diagnose and resolve Windows Server, application, and integration issues for a live trading team. I also work directly with engineering during a Windows Server migration to troubleshoot compatibility and performance issues.
I built Python automation scripts that work with APIs to eliminate repetitive manual troubleshooting, and standardized Python environments team-wide to cut recurring setup-related tickets.
I wrote internal documentation and runbooks that help resolve recurring issues faster. My work combines ticket-based application support with practical automation and technical documentation.
At Scrub Daddy, Inc., I provided frontline hardware, software, and network-connectivity support. I led the company-wide Bitwarden rollout, managed the Apple device fleet through Jamf Pro and Apple Business Manager, and stood up connectivity and desktop infrastructure for a new headquarters.
