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Leigha Holland

@leighaholland

Support Engineer at CrowdStrike who troubleshot security threats and customer API issues.

At CrowdStrike, I troubleshot customer software and API issues and served as a subject matter expert for macOS and API products. I also authored knowledge-base articles and partnered with Technical Account Managers and Engineering to resolve escalated issues.

At Coherent, I planned the integration of macOS devices with Jamf Pro Cloud and scripted automated solutions with Python and Bash. Earlier, I supported users at Cepheid, including automating ticket workflows with Bash and Python.

Experience

Work history, roles, and key accomplishments

Overseas ESL Teacher

Vietnam, Thailand

Feb 2025 - Mar 2026 (1 year 1 month)

Facilitated virtual English learning environments for young students, overcoming remote learning barriers through innovative engagement strategies. Designed tailored teaching techniques to help hesitant students participate in group discussions.

Teaching Virtual Learning Engagement Strategies Communication Skills

Support Engineer

CrowdStrike

Aug 2021 - Oct 2024 (3 years 2 months)

Collaborated with customers to troubleshoot and resolve software and API issues via Salesforce, live chat, and Zoom. Served as SME for macOS and API products, authoring knowledge-base articles and partnering with engineering teams on escalated issues.

Salesforce Live Chat Zoom MacOS APIs Knowledge Base Troubleshooting Splunk SLA Security CVE Penetration Testing

Support Engineer

Coherent

Sep 2020 - Jul 2021 (10 months)

Led integration of macOS devices with Jamf Pro Cloud into IT infrastructure. Optimized support workflows by scripting automated solutions for security policy enforcement and software deployments using Python and Bash.

Jamf MacOS Python BASH Automation IT Infrastructure Technical Support

Help Desk Technician

Cepheid

Mar 2020 - Sep 2020 (6 months)

Provided desk-side, phone, and remote support using 8x8 and BeyondTrust. Managed system access, permissions, and user credentials within Active Directory, and developed scripts to automate ticket management.

8x8 BeyondTrust Active Directory BASH Python Ticket Management