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Ourvashi Dewnundon

@ourvashidewnundon

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Claims Assessor specializing in accurate analysis, dispute resolution, and process improvements.

Mauritius

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What I'm looking for

I’m looking for a role where I can apply claims assessment and debt/administrative expertise to improve accuracy, streamline processes, and enhance client satisfaction. I value compliance-focused teams, clear targets, and opportunities to grow through continuous improvement and mentoring.

I’m a detail-oriented Claims Assessor with experience in claims assessment, debt management, customer support, and administrative operations in Mauritius. I focus on accuracy, compliance, and building trust through clear communication.

At Global Excel Management, I managed and assessed over 100 claims per month, identified claim discrepancies, and reduced processing errors by 20%. I streamlined claims workflows to decrease resolution time by 15% and supported cross-functional dispute resolution.

Before that, at Debtfree Management Services, I coordinated 50+ client debit order cancellations daily with banks and improved client retention. I also built tracking systems that increased on-time task completion by 30%, while supporting senior management with presentations and reports.

I’ve also worked as an Insolvency Advisor, responding to 50+ client and creditor queries weekly and generating daily and weekly reports to improve transparency. I’m motivated by finance, risk management, process optimization, and continuous professional growth, including mentoring and improving how teams work together.

Experience

Work history, roles, and key accomplishments

Current

Claims Assessor

Current

Global Excel Management

Feb 2025 - Present (1 year 3 months)

Managed and assessed 100+ claims per month, ensuring compliance with company policies and regulatory standards. Reduced processing errors by 20% and cut average resolution time by 15% while mentoring 2 junior staff and delivering 100% on-time audit and compliance reports.

Regulatory Compliance Dispute Resolution Process Improvement Audit Reporting Mentoring

Administrative & Client Support

Debtfree Management Services

Mar 2024 - Jan 2025 (10 months)

Coordinated with banks to process 50+ client debit order cancellations daily, improving client retention. Built tracking systems to increase on-time task completion by 30%, supported senior reporting, and improved confidential document management efficiency.

Administrative Operations client support Reporting Document Management

Insolvency Advisor

Ebenegate

Jul 2023 - Jan 2024 (6 months)

Handled 50+ client and creditor queries weekly with accurate, timely responses while ensuring compliance with statutory requirements and company policies. Monitored client accounts, advised on asset allocation to optimize returns and manage exposure, and produced daily and weekly reports for transparency and decision-making.

Statutory Compliance Risk Mitigation Asset Allocation Reporting Stakeholder Management

Customer Service Associate

Accenture Mauritius

Mar 2022 - Sep 2022 (6 months)

Managed 100+ customer interactions per day, maintaining high satisfaction and strong problem-resolution outcomes. Implemented process improvements that reduced response times by 20% and performed accurate office administration including filing, scanning, and data entry.

Customer Service Office Administration Data Entry Process Improvement Communication