In my current freelance remote work as an ICT Specialist & Data Coordinator, I troubleshoot hardware and software systems and help clients maintain 99% uptime.
I develop automated Excel dashboards that streamline reporting and reduced manual entry time by 40%. I also use Python and SQL to clean and analyze datasets for business optimization projects.
My work includes advanced mobile software diagnostics and flashing for Samsung and Tecno devices. I also maintain network and IT systems.
Previously, as a Technical Support Assistant at ICT Services, I maintained HP and Kyocera hardware, resolved network issues, and supported more than 50 users. I hold a BSc in Information and Communication Technology and certifications in data analysis, SQL, and IoT.
