Nathan Tibebe

Provided operational support for biometric and biographic registration planning, digital registration, and distribution equipment procurement planning, ensuring seamless programme implementation. Managed QR token and ration card, including planning, providing cleaned data for printing, dispatching, and maintaining accurate records. Provided regular reports regarding ongoing digital registrations a

Provided daily, weekly, and monthly reports regarding staff performance, system performance and unique insights from customers, enabling data-driven decision-making. Guided and supported the vendor Contact Center on workforce planning including headcount management and shift management. Led the rollout of the workforce management tool, defining requirements and conducting quality testing.

Provided weekly reports regarding overall performance, departmental performance, and customer insights, supporting strategic planning. Created documentation to guide stakeholders in pulling metrics data and presenting it for clear resource allocation decisions. Leveraged market research to uncover valuable insights for product development and marketing strategies.

Reviewed and rated the quality of websites, web pages and other web content. Completed needs met rating tasks based on search engine results. Evaluated and compared the best possible results for search engine queries.

Produced accurate and timely monthly operational reports to inform decision-making. Assisted relevant teams with data management, ensuring data integrity and accessibility. Provided relevant entities with accurate and timely information to support their needs.

Supported in the management of office network. Assisted in solving any IT related issues. Ensured effective functioning of hardware equipment and provided support in the acquisition of IT supplies and performed regular preventive maintenance of all IT equipment.

Performed the duties of an IMO (Information Management Officer) by collecting and supporting with the management WFP relief operational data. Timely submission of Round based 5W reports. Worked in Relief / Food Cluster team and assisted other teams under Programme unit including Monitoring and Evaluation and IT / Cash Based Transfer teams by providing organized data, assisting in the digital regis

Performed routine hardware maintenance. Prepared detailed specifications for required computers and accessories, aligning with organizational needs. Actively participated in the evaluation and acquisition processes, ensuring cost-effective and quality purchases.

Supported in the management of IT devices. Provided technical assistance to staff, troubleshooting, and resolving a wide range of IT problems.

Completed a Bachelor of Science degree focusing on Information Technology. Studied core concepts in computing, software development, and network systems.