Open to opportunities

Jessica Brown

@jessicabrown2

Message

I am a Certified Scrum Master and SAFe Practitioner driving Agile transformation and delivery excellence.

United States

Message

What I'm looking for

I seek a Scrum Master/Agile leadership role at a collaborative, transparent company where I can coach teams, improve delivery predictability, lead PI Planning, and use data-driven metrics to scale continuous improvement.

I am an empathetic, results-driven Certified Scrum Master and SAFe Practitioner with over 6 years of experience guiding Agile teams across software development and infrastructure environments.

I have led end-to-end facilitation of Scrum ceremonies and SAFe PI Planning, coaching teams to improve sprint predictability and ownership, and achieving measurable gains such as a 20% increase in sprint completion, a 25% boost in team maturity, and a 15% rise in on-time delivery.

I use data-driven metrics—burndown charts, cycle time analysis, and velocity tracking—to drive continuous improvement and run actionable retrospectives. I collaborate closely with Product Owners, infrastructure, and DevOps teams to streamline release coordination and accelerate automated deployment adoption.

I am committed to servant leadership, building a culture of transparency, accountability, and trust, and I seek opportunities to scale Agile practices, coach teams through transformation, and align execution with long-term product roadmaps.

Experience

Work history, roles, and key accomplishments

Current

SAFe Scrum Master

Current

Centric Consulting

Feb 2022 - Present (3 years 7 months)

Led end-to-end facilitation of Scrum ceremonies for two cross-functional teams, coaching on SAFe practices and driving a 20% increase in sprint completion and improved delivery consistency. Partnered with Product Owners and DevOps to streamline release coordination and accelerate automated deployment adoption.

SAFe Scrum Jira Confluence PI Planning Burndown Charts

Scrum Master

True Transformation

Oct 2019 - Jan 2022 (2 years 3 months)

Drove Agile transformation by introducing Scrum practices and increasing team maturity by 25%, and removed blockers to achieve a 15% rise in on-time delivery. Led SAFe PI Planning sessions to align multi-team initiatives with business strategy.

Scrum SAFe PI Planning Stakeholder Management Jira

Service Specialist II

Edward Jones

Jul 2015 - May 2019 (3 years 10 months)

Trained new hires on operational workflows, reducing onboarding time by 25% and instituted weekly updates that lowered repeated client service issues. Led team huddles to surface blockers and recommend process improvements.

Training Onboarding Process Improvement Workflows Root Cause Analysis

Senior Bank Teller

Bank of America

Jun 2014 - Jun 2018 (4 years)

Improved client retention by 23% in one quarter through personalized service and proactive financial guidance and co-led cross-team collaboration to streamline service delivery.

Customer Service Cross Functional Collaboration Compliance Process Improvement Communication