CCChantal Christinaa
@chantalchristinaa
Experienced Scrum Master with a strong background in agile methodologies.
United StatesWhat I'm looking for
With over 7 years of experience in agile development, I have honed my skills as a Scrum Master, specializing in coaching teams on agile methodologies and facilitating key ceremonies. My journey has allowed me to work with diverse stakeholders, including executives and subject matter experts, to foster collaboration and drive alignment. I am passionate about helping teams achieve synergy and continuously improve their processes.
In my current role as a Senior Scrum Master at Associated Bank, I have successfully organized and facilitated agile ceremonies, promoted self-organization, and supported Agile transformation initiatives. My experience at AT&T and Oracle further solidified my ability to identify and remove roadblocks, coach team members, and report project statuses effectively. I take pride in my ability to enhance team performance and deliver consistent results through effective communication and strategic planning.
Experience
Work history, roles, and key accomplishments
Sr. Scrum Master
Associated Bank
Nov 2021 - Present (3 years 8 months)
Organized and facilitated agile ceremonies such as sprint/iteration planning, reviews, retrospectives, daily stand-ups, backlog refinements, and other ceremonies as they apply to the team. Promoted collaboration, self-organization, and helped the team and its individuals develop, perform and achieve synergy. Lead team continuously improve their interactions, practices, and process through valuable
Scrum Master
AT&T
Sep 2020 - Present (4 years 10 months)
Organized and facilitated Scrum ceremonies, including daily standups, sprint planning, sprint reviews, retrospectives, release planning, daily triage, and other Agile activities. Helped identify and remove roadblocks from the team's path to ensure productivity. Improved sprint planning efficiency by 30%, cutting average meeting time from 2 hours to 1.4 hours.
Scrum Master
Oracle
Jan 2017 - Present (8 years 6 months)
Worked closely with the product, development, and QA teams on releases to ensure they are on time and stable. Created weekly reports on project status and team performance to stakeholders/executive team. Tracked project deliverables using Project Management tool (Jira).
IT Helpdesk Admin
Parkland Health
Dec 2015 - Present (9 years 7 months)
Responded to an average of 50-75 helpdesk requests daily via phone, email, and ticketing system (ServiceNow), resolving 85% at first contact. Delivered technical support for 10,000+ end-users across Parkland Health, including physicians, nurses, administrative staff, and remote workers. Maintained an average ticket resolution time of under 4 hours, consistently exceeding SLA targets.
Education
Degrees, certifications, and relevant coursework
SCSUNY Geneseo College
Bachelor of Science, Information Systems
Completed a Bachelor of Science degree with a focus on Information Systems. Gained foundational knowledge in various aspects of information technology and systems.
Availability
Location
United StatesAuthorized to work in
Job categories
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