Open to opportunities

sunil Khan

@sunilkhan

Message

Agile Coach and Certified Scrum Master driving measurable delivery improvements through Scrum and Kanban coaching.

United States

Message

What I'm looking for

I’m looking to help teams deliver with Scrum and Kanban by partnering with Product Owners, improving predictability with KPI-driven coaching, and scaling Agile practices across stakeholders—using Jira/Confluence and continuous improvement to raise release quality.

I’m an Agile Coach and Certified Scrum Master (CSM) with 10+ years of experience facilitating Scrum and Kanban ceremonies across multiple concurrent teams in regulated, enterprise environments. I partner with Product Owners to shape and prioritize backlogs, resolve cross-functional conflicts, and drive Agile maturity “from the ground up.”

At United Airlines, I facilitated Scrum ceremonies across four product teams and improved sprint completion rates by approximately 25%. I track KPIs like velocity, cycle time, throughput, and WIP limits using Jira dashboards and reports, and I lead initiatives that improved sprint predictability and release quality—while also mentoring teammates and designing workshops in tools like Miro.

Experience

Work history, roles, and key accomplishments

Scrum Master / Agile Coach

United Airlines

Feb 2023 - Dec 2025 (2 years 10 months)

Facilitated Scrum ceremonies across four product teams, improving sprint completion rates by ~25% over six months. Partnered with Product Owners to refine and prioritize backlogs, reducing mid-sprint scope changes by an estimated ~30%, and drove KPI-based continuous improvement using Jira; also founded the company Agile Community of Practice.

Scrum Ceremonies KPI Tracking Agile Coaching

Scrum Master

HCSC

Dec 2021 - Feb 2023 (1 year 2 months)

Facilitated Kanban ceremonies across multiple project tracks, monitoring development and QA timelines to eliminate bottlenecks delaying releases. Introduced WIP limits and lead/cycle time metrics, reducing average development and QA cycle time by ~20%, and improved release predictability through backlog grooming and PI planning supported by Jira and Grafana reporting.

Backlog Grooming PI Planning Capacity Planning Jira Grafana

Scrum Master

Fresenius Medical Care

Oct 2016 - Apr 2021 (4 years 6 months)

Served as Scrum Master and technical SME, facilitating daily standups, sprint/PI planning, and backlog refinement to align development, QA, and business stakeholders. Managed risks, issues, and dependency logs, standardized UAT and release planning checklists to reduce missed steps, and transitioned teams from Waterfall to Agile with sprint demos.

Scrum Ceremonies PI Planning SOP Checklist Standardization Stakeholder Management ServiceNow Intake Triage

Business Analyst

Blue Cross Blue Shield

Jan 2013 - Jan 2016 (3 years)

Led joint application development (JAD) sessions to capture and document business requirements for current and future-state processes. Managed UAT sessions and maintained project plans and a project financial dashboard using MS Project to track resource allocation and project financials across multiple concurrent workstreams.

JAD Sessions Requirements Gathering UAT Project Financials Resource Allocation Cross Functional Stakeholder Management Workstream Project Planning