At TELUS DIGITAL, I owned research and end-to-end product design for OneSource, an enterprise authoring platform being modernized for AI-enabled content workflows. I turned workshops with authors across six business groups into four user segments, three shared product needs, and 26 prioritized business cases.
I also created a self-service data-removal workflow for Maestro, allowing investment-platform administrators to complete a task that had previously required developer intervention. I designed its experience from concept and core workflows through an interactive prototype and production-ready comps.
At DEFINED LOGIC, I led UX across client products and responsive websites, including Walpole Outdoors’ buying journey and Finlays Solutions’ North American B2B experience. Earlier, I was the sole designer for the first release of COTIVITI’s Enterprise Content Library and designed customer-facing AT&T.com experiences.
