@ossielmars
Enterprise Technical Support Specialist at Teleperformance – Hughes Enterprise, troubleshooting network connectivity and managing enterprise infrastructure.
MexicoAt Teleperformance – Hughes Enterprise, I provide Tier 1 and Tier 3 remote technical support to enterprise customers, field technicians, and internet installers.
I troubleshoot connectivity issues involving transport circuits, routers, switches, and wireless networks, and configure enterprise network equipment to meet customer requirements.
I monitor network infrastructure with Cisco Meraki Dashboard and OVRC, and use Salesforce CRM to document and manage support cases.
Work history, roles, and key accomplishments
Teleperformance
Jan 2022 - Present (4 years 9 months)
Provide Tier 1 and Tier 3 remote technical support to enterprise customers, field technicians, and internet installers. Troubleshoot and resolve network connectivity issues involving transport circuits, routers, switches, and wireless networks.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
Completed high school education at Escuela Preparatoria de Rioverde, A.C. in 2017.
Software and tools used professionally
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