Open to opportunities

Oscar Talavera

@oscartalavera

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Dedicated risk investigator with a strong finance background.

Nicaragua

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What I'm looking for

I am looking for opportunities that allow me to leverage my analytical skills in a dynamic environment focused on customer protection and compliance.

I am a dedicated and detail-oriented professional with a finance degree and a strong background in audit, customer support, and customer protection. Currently, I work as a Risk Investigator at Remitly, where I monitor and analyze customer transactions for potential fraud or suspicious activity. My role involves investigating and resolving customer protection issues while ensuring compliance with company policies and industry regulations.

Previously, I served as a Customer Support Specialist at Concentrix, where I provided exceptional customer service and technical support, demonstrating excellent communication and problem-solving skills. My experience as an Assistant Internal Auditor at Managua Hospital Monte Espana further honed my analytical skills, as I conducted comprehensive financial audits and collaborated with cross-functional teams to develop and implement internal controls.

Experience

Work history, roles, and key accomplishments

Current

Risk Investigator

Current

Remitly

Oct 2022 - Present (2 years 7 months)

Monitored and analyzed customer transactions for potential fraud or suspicious activity. Investigated and resolved customer protection issues, ensuring compliance with company policies and industry regulations. Communicated effectively with customers to verify account information and prevent unauthorized transactions.

Fraud Detection Regulatory Compliance Data Analysis Customer Communications Problem Solving

Customer Support Specialist

Concentrix

Dec 2020 - Aug 2022 (1 year 8 months)

Provided exceptional customer service and technical support to clients, resolving issues promptly and efficiently. Demonstrated excellent communication and problem-solving skills in addressing customer inquiries and concerns. Maintained a high level of product knowledge to assist customers effectively.

Customer Service Technical Support Problem Solving Communication Skills Product Knowledge

Assistant Internal Auditor

Monte Espana Hospital

Feb 2020 - Jun 2020 (4 months)

Conducted comprehensive financial audits to ensure compliance with industry standards and regulatory requirements. Analyzed financial data, identified discrepancies, and provided recommendations for improvements. Collaborated with cross-functional teams to develop and implement internal controls.

Auditing Financial Analysis Regulatory Compliance Critical Thinking